Shipping + Returns


Return Policy

We want you to be satisfied, and if you know us, you’ll know that we’ll do just about everything in our power to make sure of that. Our policies have to reflect the limitations of our suppliers and manufacturers.

If your device has any visible damage or signs of improper usage, we won’t be able to offer a replacement. This is due to our suppliers not accepting returns on visibly damaged or misused items. Please inspect your device and test it as soon as you purchase it.

Because a large percentage of vaping products are consumable and cannot be officially refurbished, our manufacturers do not accept returns on some items. Our policies have to reflect this as well.

Final Sale Products:

  • Tanks

  • Atomizers

Return policy:

  • Items still sealed in the original manufacturer’s packaging can be returned for store credit within 30 days of purchase.

  • Receipt must be present to process returns.

  • Color photocopy of your ID and signature is required for mail returns.

Exchanges policy:

  • If your item is covered under our warranty, you are eligible to exchange it for a new item of the same item (if the item is in-stock), or store credit.


Underage Purchases or returns:

  • All products sold on www.Stashboxvapes.com are intended for adults. Unless you are of age, please do not order any products from our website.

  • A signature and proof of age (copy of ID, 21, 19 and 18 Depending on your location) will be required with a receipt of your returns.

  • We cannot verify your age if your provided ID does not match your Billing Name.

  • If your signature and proof of age is not collected during a return or we find the card to be devious than your package will be scraped and you will not be eligible for a refund.

Warranty Policy

Our warranty starts the moment of your purchase, and remains in effect for 30 calendar days from purchase. Please inspect your device and test it within 30 day's from purchase.

What is NOT covered:

  • Damaged devices (improper usage, water damage, drops, abuse, wear and tear)

  • Cosmetic issues

  • Tank leaks, shorted coils

  • Units functioning up to spec but you changed your mind.

  • Modified products

  • Atomizers

  • Clearance items

What IS covered:

  • DOA devices (not turning on or functioning)

  • Chip issues (auto-firing, not recognizing any atomizers, “low battery” on a fully charged battery)

  • Manufacturing defects

  • Internal battery defects (if applicable)

How we decide warranty coverage:

In order to determine whether or not your device is covered by warranty, we’ll have to work through a comprehensive troubleshooting process.

1st, most warranty claims are not actually defective units. They’re usually fairly simple issues that can be resolved with the guidance of our staff.

2nd, in order for returns to be processed with our suppliers and manufacturers, we have to meet some very strict conditions.

If you are submitting a return online, this process may take up to 7 to 14 business days.

If you are visiting one of our stores, keep in mind that this process may take up to 30 minutes. So please plan your visit accordingly.

Processing Returns:

In store returns:

  • Items still sealed in the original manufacturer’s packaging can be returned for store credit within 30 days of purchase.

  • Receipt must be present to process returns.

  • Color photocopy of your ID and signature is required for mail returns.

Online Order returns:

Be as detailed as possible when describing your issue. Our team will get back to you within 48 hours of your request with further instructions.

  • Do not send any packages with items from our final sale list,, as they will be scraped and not mailed back to you.

  • Do not send any packages prior to receiving a return confirmation, as they will be scraped and not mailed back to you.

  1. Email customer support within 30 days along with:

    1. A detailed description of your issue

    2. Your order number or receipt which clearly display the products in question and the date

  1. The support team will create an RMA number and send you a shipping label if you are eligible based on the policy described above. You can attach this label to a box containing the defective product for postage-paid return shipping.

  2. Please make sure to display your RMA number on the outside of the package. Please check your spam folder if you do not get the email confirmation for return.

  3. We test all returned products at our warehouse once we receive them back from customers to ensure the failure was due to a manufacturer defect and not misuse of the product. Once we determine the failure is due to a manufacturer defect, we will send out the replacement product.

Please note:

If your device has any visible damage or signs of improper usage, we won’t be able to offer a replacement. This is due to our suppliers not accepting returns on visibly damaged or misused items. Please inspect your device and test it as soon as you purchase it.